Frequently Ask Questions

Account Management

1. How do I login to my control-panel?
2. How do I change my account's password?
3. How do I update my credit card on file?
4. How do I cancel my account?

How do I login to my control-panel?

Simply go to http://yourdomain.com/control-panel/ (replace yourdomain.com with your actual domain name)

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How do I change my account's password?

To change your account's password used to upload files, modify its settings, etc... please follow these steps:

1. login to your control-panel
2. click on Admin Tools in the left menubar
3. click on Change Password link
4. enter your new password
5. finally, click on Change Password button

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How do I update my credit card on file?

To change your billing information, please submit this secure form:

https://secure.acceleratedweb.com/cc_update.htm

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How do I cancel my account?

To cancel your account, please send an email to billing@acceleratedweb.com including your customer number and or account number and your account's password for verification purpose. You must do so at least 3 business days prior your new billing cycle. We do not refund for unused service.

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